Terms of Service

Clean + Tidy LLC provides residential and short-term-rental (e.g. Airbnb) cleaning services. Bookings are made and managed through our app, where you can request a cleaning, view upcoming and past appointments, and manage your saved addresses.

One-time cleanings are requested as a window of time you're available; we confirm an exact time within that window. Recurring cleanings are scheduled at a fixed day and time going forward. You'll receive a confirmation once a booking is scheduled, and a notice if it's ever rescheduled or cancelled.

After each cleaning we send an invoice to your account in the app, showing the service and any additional fees. You can review it, ask us a question about it, and download a copy as a PDF. Payment is due on the invoice. You can pay by card or bank account through the app, or arrange another way with us directly (for example Venmo or a check).

Automatic payments are optional. If you choose to save a card or a bank account and tick the authorization box, you authorize Clean + Tidy LLC to charge that card, or electronically debit that bank account, for each invoice, 24 hours after the review period ends. You can turn automatic payments off, or remove your saved card or bank account, at any time from your Invoices page. An automatic payment is held if you raise a question about that invoice, or tell us you'll pay another way.

• Bank payments can take a few business days to complete. An invoice paid by bank is treated as paid once the bank confirms it. If a bank payment is returned or declined, you may still owe the amount.
• If a payment fails we'll let you know so you can update your payment method or pay another way. We don't automatically retry a failed payment.
• Unpaid invoices — we may send you reminders until an invoice is paid.
• Additional charges and refunds — once an invoice is paid we don't change it. If something is added afterward, we send a separate invoice for the difference, and if we refund you, the money goes back to the card or bank account you paid with. Both appear on the original invoice's PDF.

Card and bank payment services are provided by Intuit Payments Inc. (QuickBooks Payments). Your card or bank account number goes directly from your device to Intuit; we never see or store it. See our Privacy Policy for what we do keep.

You can request a reschedule or cancellation through the app or by contacting us directly.

To help us complete your cleaning safely and on schedule, please:

• Provide accurate property details and access instructions (door codes, key location, pets, etc.).
• Ensure our team can safely access the property at the scheduled time.
• Let us know about any hazards, fragile items, or special instructions in advance.

By providing your phone number or email, you consent to receive service-related text messages and emails from us — booking confirmations, schedule changes, and account notices. Message and data rates may apply. Reply STOP to any text to opt out at any time; you can also manage individual notification types from your account's Notices settings. See our Privacy Policy for more detail.

We take care in every cleaning we perform. To the extent permitted by law, Clean + Tidy LLC's liability for any claim arising from our services is limited to the amount paid for the cleaning in question.

These terms are governed by the laws of the State of Idaho, where Clean + Tidy LLC operates, without regard to its conflict-of-law principles.

We may update these terms as our services change. We'll update the effective date above when we do, and post the current version at this same link.

Questions about these terms? Reach us at:

Clean + Tidy LLC
cleantidysv@gmail.com