Privacy Policy
This policy explains what information Clean + Tidy LLC collects from clients and employees through our booking app and related text/email communications, how we use it, and the choices you have.
Information we collect
When you book a cleaning, work as an employee, or otherwise use our app, we collect:
- Contact details — name, email address, and phone number.
- Service address and property details — for clients, the address(es) being cleaned, along with bedroom/bathroom counts and access instructions (door codes, key location, etc.) needed to complete a cleaning.
- Booking history — the cleanings you've requested, scheduled, or completed.
- Invoice and payment history — your invoices, what was paid and how, and any refunds. See "Payment information" below for how card and bank details are handled.
- Employment details — for employees, pay rate, work schedule, and hours worked (clock-in/clock-out records).
How we use it
We use the information above to:
- Schedule, confirm, reschedule, and complete cleanings.
- Send appointment confirmations, schedule changes, and account notifications by email and text.
- Assign and pay employees for completed work.
- Respond to questions or requests you send us.
Text message communications
If you provide a phone number, you may receive text messages related to your bookings or employment — for example, a confirmed appointment time, a schedule change, or a message from admin. Message frequency varies based on your activity and preferences. Message and data rates may apply.
Email communications
We send booking confirmations, schedule updates, and account-related notices by email. You can turn off individual notification types from your account's Notices settings, or contact us to be removed from a specific communication.
Payment information
If you choose to save a card or bank account for payments, you enter the details on a form in our app, but they are sent directly from your device to our payment processor, Intuit Payments Inc. (QuickBooks Payments), over an encrypted connection. They do not pass through, and are never stored on, our own servers.
We keep only what we need to show and use your saved method: the card brand, last four digits and expiration date, or the bank's name, account type and last four digits, together with a secure reference held by Intuit and a record of when you gave your authorization and the wording you agreed to. You can remove a saved card or bank account, or turn off automatic payments, at any time from your Invoices page.
Data security
We use reasonable administrative and technical safeguards to protect your information. No method of storage or transmission is completely secure, and we can't guarantee absolute security.
Data retention
We keep booking and employment records for as long as needed to run our business, and to meet our legal, tax, and record-keeping obligations. Past booking and pay history is kept on file even after a client or employee account becomes inactive.
Your choices
- Update your contact information at any time from your account.
- Remove a saved card or bank account, or turn off automatic payments, from your Invoices page.
- Opt out of texts by replying STOP, or turn off individual notification types in your account's Notices settings.
- Contact us to ask what information we hold about you, or to request your account be closed.
Children's privacy
Our services are intended for adults booking or performing cleaning services. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy as our services change. We'll update the effective date above when we do, and post the current version at this same link.
Contact us
Questions about this policy or your information? Reach us at:
Clean + Tidy LLC
cleantidysv@gmail.com